Refund and Returns Policy

Effective Date: 12-06-2025

At Raapi Kolhapuri, customer satisfaction is our top priority. We ensure all products are handcrafted with care and inspected thoroughly before dispatch. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

• Returns are accepted only within 7 days of delivery.
• Product must be unused, in original condition, and in its original packaging.
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
• Customized or made-to-order products are non-returnable.

2. How to Initiate a Return

To request a return, please email us at [Insert your support email] with the following details:

• Order ID
• Reason for return
• Clear photos of the product (if damaged/defective)

We will review your request and respond within 2–3 business days with further instructions.

3. Refunds

• Once your return is approved and the item is received and inspected, we will initiate a refund.
• Refunds are issued to the original method of payment within 5–7 business days after approval.
• Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or damaged item).

4. Exchange Policy

We offer exchanges for sizing issues or defects only. Please ensure you contact us within 7 days of delivery to request an exchange.

5. Cancellations

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, orders cannot be cancelled.